✨By browsing our website you agree our Privacy & Cookie Policy.
Sultana Resort Niagara is Owned and Operated by 15999375 Canada Inc.
Welcome to Sultana Resort Niagara. This Privacy & Cookie Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data practices, in compliance with Canadian laws and regulations, including PIPEDA and CASL.
Sultana Resort Niagara (“Resort,” “We,” “Us,” “Our”) is committed to protecting the privacy of your personal information. This Privacy & Cookie Policy outlines how we collect, use, disclose, and protect your information when you visit and use our website, sultanaresortniagara.ca (the “Website”), and utilize our services. We adhere to the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) and comply with Canada’s Anti-Spam Legislation (CASL).
We collect personal information that you voluntarily provide to us when you:
Make a booking request or reservation.
Fill out our online personal information form.
Submit inquiries through our contact forms.
Provide your valid photo ID upon check-in.
Engage with our website and services.
The types of personal information we may collect include, but are not limited to:
Name
Contact details (e.g., email address, phone number)
Identification details (e.g., valid photo ID)
Booking preferences and details
Payment gateway details (if online payments are required)
We collect your personal information for the following purposes:
To process and confirm your bookings and reservations.
To manage your stay and provide resort services (e.g., accommodation, amenities).
To communicate with you regarding your booking, inquiries, or resort updates.
To ensure security on admin pages and enforce strong password policies.
To comply with legal obligations and identify verification requirements (e.g., valid photo ID).
To improve our website functionality and user experience.
To respond to your inquiries and feedback.
In accordance with CASL, we will obtain your express consent before sending you commercial electronic messages (CEMs), such as promotional offers or newsletters. You will have the option to provide specific consent needed from guests when interacting with our website, such as subscribing to our mailing list or agreeing to terms during the booking process. You may withdraw your consent at any time by contacting us or by using the unsubscribe link in our emails.
We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information to:
Third-party service providers who assist us in operating our website, processing payments, or delivering services (e.g., booking engine providers, payment gateways like Stripe/PayPal). These providers are obligated to protect your information and use it only for the purposes for which it was provided.
Law enforcement or regulatory authorities if required by law or to protect our rights, property, or safety, or the safety of others.
We implement robust security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
SSL/TLS encryption for secure data transmission.
Strong password policies for admin pages.
WAF firewall and CAPTCHA protection on forms.
Automated daily database and weekly file backups.
Secure hosting infrastructure.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and understand user behavior.
What are Cookies? Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and actions.
How We Use Cookies: We use cookies for:
Essential functionality: To enable core website features, such as booking processes and form submissions.
Performance and analytics: To gather information about how you use our website (e.g., pages visited, time spent) to improve performance and user experience. This may involve tools like Google Analytics.
Optimization: To set up CDN, caching, and optimization plugins to improve website speed and efficiency.
Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can choose to accept or reject cookies, or to be notified when a cookie is set. However, disabling cookies may affect the functionality of certain parts of our Website.
Our Website may contain links to third-party websites or services (e.g., Namecheap for domain/hosting recommendations ). This Privacy & Cookie Policy applies only to Sultana Resort Niagara’s Website. We are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To do so, please contact us using the information below.
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy or our privacy practices, please contact us at:
Phone & WhatsApp: +1 4373 882 818
Email: info@sultanaresortniagara.ca
Sultana Resort Niagara is Owned and Operated by 15999375 Canada Inc.